Privacy Policy aladin9

This Privacy Policy is issued by aladin9 ("we", "platform" or "aladin9") and applies to all users who access or use our services at aladin9.org. By registering an account or continuing to use our platform, you agree to be bound by the provisions of this Privacy Policy.

aladin9 recognises that privacy is a fundamental right of every individual. We take this responsibility seriously and continually work to maintain the trust placed in us by our users. This Policy is designed to explain transparently — not merely to satisfy compliance requirements — how your personal data is managed across every aspect of aladin9's services.

This Privacy Policy should be read together with the aladin9 Terms & Conditions. In the event of any conflict between those documents on matters of privacy, this Privacy Policy shall take precedence.

Account Registration Information

When you register an account on aladin9, we collect the information needed to verify your identity and allow you to use the platform fully. This information includes:

• Full name as shown on your identity card (MyKad) or passport
• Valid identity card or passport number
• Date of birth for age verification (21 and above)
• Active email address and mobile phone number
• Password of your choosing (stored in encrypted form)
• Bank account or e-wallet details for payment processing

Platform Activity Information

When you use the aladin9 platform, our systems record activity-related information for security, compliance monitoring and user experience improvement purposes:

• Deposit and withdrawal transaction records including the payment method used
• Game history — game type, date, time and bet value
• IP address, device type, operating system and browser used
• Login and logout records including time and location
• Any communications you send to our customer support team

Technical and Device Information

Like most online platforms, aladin9 automatically receives and stores certain technical information when you access our website. This includes cookie data, session data and performance information that helps us detect any unauthorised access attempts and ensure our platform runs smoothly across all devices.

Primary Purposes for Using Data

aladin9 uses the information collected solely for legitimate purposes necessary for operating the platform. Those purposes are as follows:

• Identity and age verification — to ensure only eligible users (aged 21 and above) can register and use aladin9 services
• Financial transaction processing — deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, Boost, USDT, BTC and ETH require verification of the account owner's identity
• Account management — including sending account notifications, security verification and password recovery
• Fraud prevention — detecting suspicious activity patterns and protecting your account from unauthorised access
• Customer support — enabling our team to assist you effectively based on your account history
• Legal compliance — meeting international licensing requirements related to reporting and compliance
• Service improvement — anonymised data analysis to enhance functionality and user experience on the aladin9 platform

Marketing Communications

aladin9 may send information about promotions, bonuses and service updates by email or in-platform notifications. You can stop receiving marketing communications at any time by updating your preferences in account settings or by contacting our support team.

Third-Party Service Providers

In operating the platform, aladin9 works with carefully selected service providers. Data sharing with these parties is limited to what is required for the delivery of their services only:

• Infrastructure and cloud hosting providers that supply a secure server environment
• Payment processors and financial gateways to enable deposit and withdrawal transactions
• Verified game software providers to run games on the platform
• Analytics services that use anonymised data to help us understand usage patterns

All third-party service providers working with aladin9 are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

Disclosure to Authorities

aladin9 may disclose user information to the relevant authorities when required by law or a valid court order, or when there is reasonable cause to prevent or investigate fraud, money laundering, or other criminal activity involving our platform. Such disclosures will be made in accordance with established legal procedures, and we will notify affected users where permitted by law.

Sharing Restrictions

aladin9 explicitly states that we will not:

• Sell users' personal information to any third party for commercial purposes
• Share your data with competitors or marketing companies without your consent
• Disclose sensitive information without a legal basis or user consent
• Transfer data to countries without equivalent privacy protections without additional safeguards

Technical and Organisational Measures

aladin9 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction:

• 256-bit SSL/TLS encryption for all data communication between your browser and our servers
• Two-factor authentication (2FA) available to strengthen account security
• Continuous security monitoring to detect and respond to threats in real time
• Strict internal access controls — only authorised staff may access user data
• Regular data backups and disaster recovery procedures to ensure service continuity
• Periodic security audits by independent parties to assess the effectiveness of our protection systems

Data Retention Period

aladin9 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and licensing regulations. Financial transaction records are kept in accordance with the minimum retention requirements set by the relevant regulatory bodies. After an account is closed, certain information may be retained for the period required to meet legal obligations before being securely deleted.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. aladin9 uses cookies and similar technologies to improve your experience, maintain the security of your login session, and understand how users interact with our platform.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login authentication and session security. Without these cookies the platform cannot function properly and they cannot be disabled
• Preference Cookies — store your choices such as preferred language and display settings to make future sessions more convenient
• Analytics Cookies — collect anonymous information about how users use our platform to help us improve our services
• Security Cookies — used to detect suspicious activity and protect your account from unauthorised access

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the aladin9 platform.

Update Procedure

aladin9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. When significant changes are made, we will notify you through:

• An in-platform notification when you log in to your aladin9 account
• A notification email to the address registered to your account
• An updated link on this page with a clear effective date

Continued use of the aladin9 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Communication Channels

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the dedicated aladin9 team:

• Email: [email protected]
• Live Chat: Available 24/7 on the aladin9 platform — log in to your account to start a chat session

Our customer support team operates around the clock and can communicate in Malay and English. We aim to respond to all privacy-related enquiries within a reasonable timeframe.